Effective date: 08.12.2026
Member Order & Return Policy
If you are not entirely satisfied with your purchase, we are here to help with our return policy.
1. Purpose
This Policy applies to physical products ordered through the private BORN member portal. It explains how order errors, damaged products, returns, replacements, and refunds are handled between BORN and PMA members.
Review Your Order
Members should review product details, ingredients, quantities, shipping information, and total charges before submitting an order. Contact hello@bornsoverign.me promptly if an order needs to be corrected. Once fulfillment has begun, a change or cancellation may not be possible.
Return Eligibility
A return request must be submitted within 7 days after confirmed delivery.
To be eligible for a discretionary return, a product must be:
unopened and unused;
in its original, undamaged packaging;
accompanied by its order information; and
suitable for safe restocking and resale.
A return must be authorized by BORN before it is sent. Products returned without authorization may not be accepted.
Products That Cannot Be Returned
For health, safety, quality, and storage reasons, the following are final sale unless they arrived damaged, defective, unsafe, or incorrect:
opened food, supplements, herbs, minerals, organ products, dairy products, or other consumables;
products with a broken or removed safety seal;
refrigerated, frozen, perishable, or temperature-sensitive products;
products that have been used, altered, contaminated, or stored contrary to their instructions; and
digital materials, completed services, or event access that has already been delivered or used.
Nothing in this section limits a right or remedy that cannot lawfully be excluded.
Damaged, Defective, Unsafe, or Incorrect Orders
Inspect the shipment promptly after delivery. If a product is damaged, defective, appears unsafe, or is not what was ordered, contact hello@bornsoverign.me within 5 days after delivery.
Return Process
To request a return:
Email
hello@bornsoverignwithin the applicable window.Provide the order number and reason for the request.
Wait for return authorization and instructions.
Package an authorized return securely and follow the provided shipping directions.
Do not send a return to a mailing or fulfillment address without authorization.
Contact us
For any questions regarding our return policy, please contact us at: hello@bornsoverign.me
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